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Overview / Description
The Grid Wallboard provides a very simple grid layout to highlight key metrics in the contact center. It has been is designed to be displayed on a TV Wallboard.
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Viewer
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This section covers Grid Wallboard for Viewer access. |
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Creator
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This section covers Grid Wallboard for Creator access. |
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Highlights: | ||
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Datablocks used: | ||
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Measures and Measure Groups used: | ||
queuebservations (Index) | ||
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Trend Measures
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Today Calls Waiting
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| queuemetrics_daily (Index) |
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Offered Calls
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Abandoned Calls
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Transferred Out
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Average Handle Time
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ASA
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Org Service Level
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Outbound Calls
| contacts (Index)
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Average agent after contact work duration
Predefined Measures_Max
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Max agent interaction duration
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Max agent after contact work duration
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