Requirements
The following license must be installed on the CIC Server:
I3_FEATURE_ICWS_SDK
The ICWS URL must be provided
...
.
E.g. https://<CIC Server>:8019
A CIC User account and password must be provisioned for ICWS adaptors to connect to the CIC Server.
The CIC User Account must have a combination of ‘View’,'Monitor','Search','Statistics' and ‘View History’ checkboxes checked for all User and Workgroup Queues under Access Control. See below:
...
The CIC User Account must also have the client access and the supervisor plugin licenses check. Along with Enable Licenses checked:
...
The ICWS adapter uses the following web service end points.
...
PureConnect ICWS documentation can be accessed via the following URL: https://help.genesys.com/developer/cic/docs/icws/webhelp/conceptualcontent/welcome.htm
Connection (POST) - /icws/connection
WorkGroup (GET) - /icws/{sessionid}/configuration/workgroups
Users (GET) - /icws/{sessionid}/configuration/users
StatisticsQuery (POST) - /icws/{sessionid}/statistics/statistics-parameter-values/queries
StatisticsValues (PUT) - /icws/{sessionid}/messaging/subscriptions/statistics/statistic-values
StatisticsSubscription (DELETE) - /icws/{sessionid}/messaging/subscriptions/statistics/statistic-value
UserSubscriptions (PUT) - /icws/{sessionid}/messaging/subscriptions/status/user-statuses
UserSubscriptions (DELETE) - /icws/{sessionid}/messaging/subscriptions/status/user-statuses
QueueSubscriptions (PUT) - /icws/{sessionid}/messaging/subscriptions/queues/{subscriptionid}
QueueSubscriptions (DELETE) - /icws/{sessionid}/messaging/subscriptions/queues/{subscriptionid}
Messages (GET) - /icws/{sessionid}/messaging/messages