Due to the nature of the eMite solution, customers are highly encouraged to submit support requests via the support portal (or via email), so screenshots and logs can be shared easily.
If you do not have a support portal login, you can sign up for one here.
For instructions on how to raise a support request with the portal, please see below.
Snare Support email address:
APAC: +61 1800 790 139 (IVR - Option 3)
EMEA: +44 800 368 7423 (IVR - Option 3)
North America: +1 800 834 1060 (IVR - Option 3)
Should you need to escalate your request, please contact:
Carlos Osorio (Global Support Lead, based in APAC) → email@example.com
Stephen Irecki (VP, Global Customer Operations, based in EMEA) → firstname.lastname@example.org
How to raise a Support Request
1. Log into the Snare support portal: https://jsd.prophecyinternational.com/servicedesk/customer/portal/3
If you do not have a log insupport portal login, you can self register sign up for one here.
2. Select ‘Report an Issue’: