Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

The Snare support team is available 24 hours a day, 5 7 days a week, and uses commercially reasonable best efforts to provide an efficient and effective support service to all global customers.

...

APAC

Shift Hours

Monday to Friday

11:00 PM – 8:00 AM (GMT)

EMEA

Shift Hours

Monday to Friday

7:00 AM – 4:00 PM (GMT)

North America

Shift Hours

Monday to Friday

3:00 PM – 12:00 AM (GMT)

3rd Level technical teams

Should your support case be escalated to one of our 3rd Level technical teams (Consulting or Development), the support request escalation will only be worked on during APAC hours, Monday through Friday.

APAC

Shift Hours

Monday to Friday

10:00 PM – 6:00 AM (GMT)