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The following table details Snare’s support shifts in each region. The team uses a ‘follow-the-sun’ global support model where support requests are handled by and passed between regions in different time zones to increase responsiveness and reduce delays.

APAC

Shift Hours

Monday to FridaySunday

11:00 PM – 8:00 AM (GMT)

EMEA

Shift Hours

Monday to FridaySunday

7:00 AM – 4:00 PM (GMT)

North America

Shift Hours

Monday to FridaySunday

3:00 PM – 12:00 AM (GMT)

3rd Level technical teams

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