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This is a guide for integrating your Amazon Connect Instance with eMite.

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For easier deployment of these components - we can make use of a Cloudformation CloudFormation template to create a Cloudformation CloudFormation stack.

This guide assumes all components will be deployed in the same region as the Amazon Connect instance, and also all under the same AWS Account.

Oveview of Stack Components

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• EmiteDomain
  • AWS Elasticsearch Domain that will store data used by eMite such as the Contact Trace Records (CTRs) and Metrics and Observations
• EmiteAgentEvents
  • AWS Kinesis Stream that gets Agent Events data from Amazon Connect
• EmiteCTR
  • AWS Kinesis Stream that gets CTR data from Amazon Connect
• EmiteRole
  • IAM Role that eMite will use to get data from Kinesis Streams and Amazon Connect
• EmiteKinesisPolicy
  • IAM Policy to allow read access to Kinesis Streams (Agent Events and CTR)
• EmiteAmazonConnectPolicy
  • IAM Policy to allow read access to AmazonConnect instance

Deploying the Stack

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Load the eMite Cloudformation CloudFormation template on the console

• On the eMite Onboarding page, under Step 1, click the Cloudformation CloudFormation URL Link
• This will take you to your cloudformation CloudFormation console on the same region as your Amazon connect instance.
  • This also automatically loads the eMite cloudformation CloudFormation template, as well as load some default parameters.

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• Stack Name
  
  • Input your preferred stack name
  • E.g. emite-amazonconnect-stack
• Parameters
  • AgentEventsStreamName
    • Name of the Agent Events Kinesis stream. You can leave this as default
    • Default: connect-agentevents
  • AmazonConnectInstanceARN
    • Open a new console window and go to Amazon Connect > select your Amazon Connect instance
    • On the overview tab, copy the Instance ARN
    • 
  • CTRStreamName
    • Name of the Agent Events Kinesis stream. You can leave this as default
    • Default: connect-ctr
  • CustomerID
    • Autogenerated Unique Customer ID provided by eMite
    • Please don't change this value
  • ESDomainName
    • Name of the elasticsearch domain. You can leave this as default
    • Default: emite-connect
  • EmiteAccountID
    • eMite AWS Account ID
    • Please don't change this value
  • EmiteIP
    • Auto-generated eMite Server IP
    • Please don't change this value
• Click Next

Configure Stack Options

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• Tick this box under Capabilities - since the Cloudformation CloudFormation stack will be creating IAM roles/policies
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• Click Create Stack

Check Status of Stack Creation

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On the Cloudformation CloudFormation Console > Stacks, click the stack you created

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• Go to Amazon Connnect > select your Amazon Connect instance
• Go to Data Streaming
  • Tick Enable data streaming
  • Contact Trace Records
    • Select Kinesis Stream
    • Select connect-ctr
  • Agent Events
    • Select Kinesis Stream
    • Select connect-agentevents

Complete Registration / Send data to eMite team

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• Amazon Connect Instance ARN
  • Copy the Value for AmazonConnectInstanceARN
• Elasticsearch Domain Endpoint URL:
  • Copy the Value for ESDomainEndpointURL
• eMite Role ARN
  • Copy the ARN returned for EmiteRoleARN
• AgentEvents Kinesis Stream ARN
  • Copy the Value returned for AgentEventsKinesisARN
• CTR Kinesis Stream ARN
• Copy the Value returned for CTRKinesisARN