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Personalize the layout of the wallboard by drag'n'dropping the datablocks around on the page
Choose from a wide range of contact center metrics to display
Set your own color and audio threshold alerts on each specific datablock
Datablocks used:
StatusDimensions Filter - To choose the timezone to filter QueueMetrics_Daily aggregations, if more than one timezone is configured.
Measures and Measure Groups used:
queuebservations (Index)
Trend Measures
Today Calls Waiting
Today Longest Wait Time
Predefined Measures_Sum
Agents online
Agents NPT
Agents available
Contacts in queue
Oldest contact age
queuemetrics_daily (Indexemite_awsconnectcontacttrace (index)
Trend Custom Measures
Today GOS
Today Custom MeasuresOffered Calls
Abandoned Calls
Handled Count
Today Abandoned Count
Today Offered Calls
Today Callback Handled
contacts (Index)
Transferred Out
Average Handle Time
ASA
Org Service Level
Outbound Calls
Predefined Measures_Average
Average agent interaction duration
Average agent number of holdscustomer hold duration
Average agent after contact work duration
Predefined Measures_Max
Max agent interaction duration
Max agent after contact work duration
Max agent customer hold duration