Enterprise Contact Center (ECC) Analytics for Genesys Engage is only available on-prem. Genesys Engage customers cannot utilize the eMite cloud. The following diagram depicts the high level supported architecture:
...
Enterprise Contact Center (ECC) Analytics for Genesys Engage is only available on-prem. Genesys Engage customers cannot utilize the eMite cloud. The following diagram depicts the high level supported architecture:
...