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The Queue Status Wallboard showcases the real-time status of all queues in the contact center. It has been designed to be displayed on a TV Wallboard.

Highlights:

• View the distribution of Calls Waiting, Agents Available, Agent Interacting and Agents in ACW - all broken down by Queue name

• Observe the real-time interactions in the contact center

• Filter and sort the information in the tables to focus in on the data you want to see

Datablocks used:

• Cube Report

  • Doughnut Graphs

• Drillthrough

Measures and Measure Groups used:

queueobservations (Index)

• Predefined Measures_Sum

  • Agents Available

  • Agents on call

  • Contacts in queue

  • Agents after contact work

  AwsConnectRT_AgentEvent (Real-Time Message Queues)