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This document would show the sizing recommendations based on number of active agents on their Amazon Connect instance.
Caveat
All Opensearch Domains here will be running the Elasticsearch 7.9 engine.
Please note thoughas well, that the number of active agents is not the only factor for Opensearch domain CPU/Memory load.
Dashboard complexity, peak concurrent dashboard users can also cause considerable load on the domain.
Which is why we recommend customers to also monitor the following metrics on their Opensearch domain:
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