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Overview
CX Intelligence for Amazon Connect is currently offered in 2 supported architectures:
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The following diagrams depict the 2 supported architectures at a high level:
Single Tier - eMite Cloud
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Single Tier - Customer Cloud
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Data Connection Overview
eMite utilizes 2 adapters to onboard reporting data from Amazon Connect:
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Connects to the configured Amazon Kinesis Streams
Gets real-time AgentEvents data
Can store this on ElasticSearch indices (optional)
Gets Contact Trace Record data
Stores this data on ElasticSearch
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Frequently Asked Questions
1. Why doesn't eMite use Kinesis Firehose?
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