Overview
Enterprise Contact Center (ECC) Analytics for Genesys Engage is only available on-prem. Genesys Engage customers cannot utilize eMite’s cloud.
The following diagram depicts the supported architecture at a high level:
...
Enterprise Contact Center (ECC) Analytics for Genesys Engage is only available on-prem. Genesys Engage customers cannot utilize eMite’s cloud.
The following diagram depicts the supported architecture at a high level:
...