Page Comparison

Highlights:

• Personalize the layout of the wallboard by drag-and-dropping the datablocks around on the page

• Choose from a wide range of contact center metrics to display

• Set your own color and audio threshold alerts on each specific datablock

Datablocks used:

• Status

• Dimension Filter - If more than one timezone is configured, select a timezone to filter QueueMetrics_Daily aggregations

Measures and Measure Groups used:

queuebservations (Index)

• Predefined Measures_Sum

  • Agents online

  • Agents available

  • Contacts in queue

  • Oldest contact age

queuemetrics_daily (Index)

• Trend Measures

  • Today GOS

  • Today Handled Count

  • Today Abandoned Count

  • Today Offered Calls

  • Today Callback Handled

contacts (Index)

• Custom Measures

  • Average agent interaction duration

  • Average agent number of holds

  • Average agent after contact work duration