Versions Compared

Old Version 4

changes.mady.by.user ykale@prophecyinternational.com

Saved on

compared with

New Version 5

changes.mady.by.user Arielle Kaye Odeste

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Table of Contents

...

Overview / Description

The Queue Status Wallboard showcases the real-time status of all queues in the contact center. It has been is designed to be displayed on a TV Wallboard.

...

Viewer

Info

This section covers Queue Status Wallboard for Viewer access.

...

Creator

Info

This section covers Queue Status Wallboard for Creator access.

...

Highlights:

  • View the distribution of Calls Waiting, Agents Available, Agent Interacting, and Agents in ACW - all broken down by Queue name

  • Observe the real-time interactions in the contact center

  • Filter and sort the information in the tables to focus in on the data you want to see

Datablocks used:

  • Cube Report

...

  • - Doughnut Graphs

  • Drillthrough

Measures and Measure Groups used:

queueobservations (Index)

  • Predefined Measures

...

    • Agents Available

    • Agents on call

    • Contacts in queue

    • Agents after contact work

AwsConnectRT_AgentEvent (Real-Time Message Queues)