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changes.mady.by.user MEENA THEEBAN

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changes.mady.by.user Arielle Kaye Odeste

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Table of Contents

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Overview / Description

The Agent Status Wallboard showcases the real-time status of all agents in the contact center. It has been is designed to be displayed on a TV Wallboard.

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Viewer

Info

This section covers Agent Status Wallboard for Viewer access.

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Creator

Info

This section covers Agent Status Wallboard for Creator access.

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Highlights:

  • View how many agents are on-queue vs off-queue, and the routing status of those agents who are on-queue

  • View how many agents are Available vs Not Available, and the Organizational Presence (OP) of those who are not available

  • Observe the real-time status of agents who are on-queue

  • Observe the real-time status of agents who are off-queue

  • Filter and sort the information in the tables to focus in on the data you want to see

Datablocks used:

  • Drillthrough

Measures and Measure Groups used:

  • None