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The eMite Index Server maps the document keywords from the elasticsearch data storage against a virtual multidimensional array to allow advanced analytics and reporting. This data is displayed as either a Measure or Dimension, according to its definition. Additionally, the eMite RTBI engine allows for the creation of custom Measures and Dimensions. This data dictionary includes both Predefined and Custom definitions.
More details for PureCloud Amazon Connect metric definitions can be found here.
Predefined Measures
There are a number of predefined measures which map directly to PureCloud metrics.
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| title | Predefined Measures |
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Amazon Connect metrics.
Custom Measures
Each Index also include includes a number of measures which that have been created as either a Custom Measure (KPI), Calculated Measure, or Virtual Member.
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| title | Agent History |
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| title | Agent Observations |
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| title | Call Segments |
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| title | Queue History |
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| title | Queue Observations |
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