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As of version 5.1, only the Snare Enterprise Agent for Windows and Snare Enterprise Agent for Windows Desktop may use this upgrade feature. Agents must be at least version 5.1 to use the upgrade feature. |
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Due to a defect in Snare Enterprise Agent for Windows v5.3.0 and Snare Enterprise Agent for Windows Desktop v5.3.0 it is not possible to upgrade the agent from this version using the upgrade feature. |
Overview
Version 1.1.0+ of Snare Agent Manager introduces the ability to perform SAM upgrades of agents to a newer agent version. This allows central management of agent upgrades and reduces the amount of manual administration that is required in order to maintain snare agents for security compliance.
This licensed feature requires a license with IA_SAM_UPGRADE enabled on it, and in the customer portal, SLDM, it is displayed as Remote Agent Upgrade for the SAM Key License.
If you do not have this license, Upgrade Agents option will be disabled (grayed out). To obtain this license please contact your sales representative.
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- the upgrader subsystem must be licensed
- the installed agent must be at least v5.1.0
- the agent must be running with permissions of "LOCAL_SYSTEM" on the machine
- the agent must be communicating with a SAM
- a newer version of the agent must be installed into the SAM upgrade screen and enabled (see Installing New Releases section below)
- the upgrader subsystem must be enabled
- only the Snare Enterprise Agent for Windows and the Snare Enterprise Agent for Windows Desktop may be upgraded
With the above prerequisites performed, the user is able to select which agents may be upgraded in the SAM.
Managing The Upgrader Subsystem
Navigate to Settings | Upgrade Agents to manage the releases available in SAM.
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